Player Care and Support Services
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Player Care and Support Services
Home
Player Care
About Us
Workshops
Parent Support Programme
Ambassadors
Contact Us
More
  • Home
  • Player Care
  • About Us
  • Workshops
  • Parent Support Programme
  • Ambassadors
  • Contact Us
  • Home
  • Player Care
  • About Us
  • Workshops
  • Parent Support Programme
  • Ambassadors
  • Contact Us

About PCSS

 

PCSS was founded to provide structured, hands-on Player Care that protects both wellbeing and performance.


We understand that football environments are high-pressure, fast-moving, and built on trust. Our role is to support players, families, and clubs with professionalism, discretion, and consistency.


When players feel stable off the pitch, they perform better on it.

Why PCSS Exists

  

Modern football demands more than talent alone.


Relocation, transition, family dynamics, media exposure, and off-field pressures all impact performance and wellbeing. Without structured support, these pressures can affect focus, confidence, and long-term development.


PCSS bridges the gap between performance expectations and personal stability, ensuring players are supported as people, not just athletes.

Our Approach

  

We believe in:


  • "Active" support rather than reactive crisis management
  • Building trust before challenges arise
  • Structured onboarding and responsible offboarding
  • Working collaboratively with parents, partners, and agent
  • Embedding into club environments, not operating from the outside
     

Our work is relationship-led, discreet, and tailored to each club’s culture and resources.

The Team

Tracey Smith - Founder & Managing Director

 

Tracey founded PCSS to deliver structured Player Care that strengthens both wellbeing and performance.

With experience supporting players across academy, non-league, and professional environments, she brings practical expertise in transition management, family engagement, and player integration.

Her approach combines empathy with structure ensuring players feel heard and supported, while clubs feel confident in the systems around them.


Specialisms:
• Player Integration, Relocation & Operational Support
• Parent & Family Liaison
• Onboarding &Transition Planning
• Workshop Facilitation 

Nathan Barnes - Business Development & Partnerships Associate

 

Nathan focuses on building strong relationships with clubs, partners, and stakeholders to create new opportunities and expand PCSS’s impact.

He specialises in connecting clubs with tailored Player Care solutions, ensuring collaborations are practical, sustainable, and mutually beneficial.

Known for his strategic approach and relationship management, Nathan plays a key role in growing partnerships through collaborative solutions.


Specialisms:
• Partnership Development & Business Opportunities
• Club Liaison & Stakeholder Engagement
• Supporting Delivery of Player Care Initiatives

Paul Watson - Consultant/Mentor

 

Paul brings lived experience from his playing career and his ongoing work supporting players and coaches.

As a consultant and mentor, he provides guidance, perspective, and reflective support helping players and staff navigate challenges, build confidence, and make informed decisions in their careers.

Paul is particularly valued for his ability to listen, build rapport, and offer grounded, experience-based insight helping individuals feel supported and seen within their football environment.


Specialisms:
• Player Mentoring & Career Guidance
• Personal Development
• Advisory Support for Players & Staff

Sean McPartlin - Education Advisor

 

Sean is a retired teacher and former Depute Head in the Lothians, with extensive experience in pupil support, child protection, and inclusion.

He has worked in Education and Welfare within an elite environment, overseeing the Professional Academy Education Programme, liaising with schools, colleges, and universities, and promoting continuing learning and dual career pathways for players and staff.

He now advises PCSS on the design and delivery of educational programs, workshops, and life skills initiatives, ensuring they are structured, practical, and aligned with player wellbeing.


Specialisms:
• Education Framework Development
• Life Skills & Workshop Strategy
• Player & Staff Learning Pathways

Both as a player and coach, it has it’s ups and downs, just like life! I have chats with Paul now and then and he is a fantastic person, and gives me the support and confidence to go on and keep working even in tough moments!


Current Norsk Tipping-Ligaen Player

What Makes PCSS Different

 

  • We embed into environments, not operate from the outside
  • Every session includes follow-up and ongoing support
  • We work with the full player ecosystem; families, partners, and agents
  • We align wellbeing with performance outcomes

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